Q. Who are you?
A. Address Labels Plus is a small family owned business. We run our business
from our home. Our equipment: an Epson Stylus pro color inkjet printer, an
HP4000 laser printer, an HP Scanjet IIc, and various computers and other
printers.
Q. Where are all the designs to choose from?
A. We have some designs located on another server and are in the process of
making a few pages of pre-designed labels to choose from. We prefer to make
unique labels for each person from a large clip-art collection. We will design a label from your
request and email a layout image back to
you (no cost!).
Q. How long will it take to print my order?
A. For penny labels we can have them mailed the same day most of the time or
the next business day. For orders exceeding $10.00 we prefer prepayment but can
start on your order as soon as we receive payment. Some orders can take several
days to complete (in house) and those printed for us by others can take longer.
Q. Can you ship overseas?
A. Yes! We have many satisfied customers in other countries.
Q. Can you print small orders?
A. Yes. We can handle small and large orders. There may be an extra charge for
special types of labels (clear or odd sizes) or business cards. A common
request is clear labels. We use Avery and the cost is high (about $1.50-$2.00
per sheet) and we have to pass that cost on to the customer. We have a lower
cost clear label, but no artwork for
it and only in black ink.
Q. Will my email and other information be sold?
A. No. We have never sold any customer information to anyone! We also do not
send unsolicited email. Many people claim this type of advertising works but I
believe it is like getting bulk mail ads with postage due.
Q. Can I pick up my order?
A. No. We run our business from home and zoning regulations prohibit it. We use
USPS first class shipping for most of our orders.
Q. Do you have an 800 number?
A. No. Not at this time. We have trimmed as much overhead as we can to stay
competitive. An 800 number would add to the cost of our products.
How do I reach you by phone?
A. We have a voice number - (909) 784-8749 but it is for messages only
(and not for orders) and must include a return email address. There is an added
cost to phone orders (misspellings, return calls, long distance etc.). As well
as getting calls at all hours. We need an email address for confirming orders
and for cutting and pasting text. Our prices are based on this system.
Q. Do you have a catalog?
A. Not of prepared labels but we do have our clip-art loosely categorized on a
cd. It is in the same format as the clip-art on-line. The cost is $7.00 shipped
to the US. $5.00 will be refunded from the first order over $22.00.
Q. Do you have a return policy?
A. We strive to make every order exactly as the customer requests, but
sometimes we make mistakes. We have always reprinted orders at no cost in these
situations. We do provide layout images of labels and business cards and expect
them to be checked before an order is placed. Size of print can be very small
when large images or small labels are used with more text. In cases where the
customer was expecting something different we can reprint at our cost.
Q. How much text can you print to a label?
A. I have printed 5 lines with 35 characters per line to a 1/2" by 1
3/4" label. This is probably the smallest I can print and make it
readable. This is for laser printed labels. Small color labels should be
limited to 3 lines. Larger labels can have quite a bit more text.
Q. Do you accept credit cards?
A. Our products are now being sold by CCNow. You may now select products on our
website and after deciding on a particular design you can purchase it from
their secure site. For those without credit cards we should soon be able to
accept checks online.
For any questions not listed here please use this form.
Sign up now and get $5.00 (free) in your account which you can use to buy labels here or use it to spend at any other retailer that accepts PayPal payments! When sending payment with PayPal send payments to sales@address-labels-plus.com |
|
| View Shopping Cart / Checkout |  |
Click here for the World's Best FREE stuff!
Send email - New! Online Question Form
Online Quote Request - Main Page
| Labels: Stationery: | Rubber Stamps:
Business Cards: Other products and services: |
